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This offer expired on March 4, 2010. If you properly submitted your request and your package was postmarked on or before March 4, 2010, please allow 6 - 8 weeks for delivery of your exchange or refund check. Returns must have been sent in a suitable envelope or package with the necessary postage. Exchanges and refunds will not be mailed to P.O. Boxes. The Baby Einstein Company assumes no responsibility for lost, late, damaged, misdirected, mutilated, illegible, incomplete or postage-due mail. For inquiries, please call our Customer Service Department toll free at 1-800-793-1454 (Prompt #5) or e-mail us at customerservice@babyeinstein.com.