At Baby Einstein, we take pride in developing quality products for parents and babies to use together. Our mission is to create memorable, meaningful experiences for parents and babies. At any time should you be dissatisfied with our products, please contact our customer service team at customerservice@babyeinstein.com or 1-800-793-1454 Prompt #5.

Our DVD Guarantee

If you are not satisfied with your Baby Einstein DVD and have purchased it within the past sixty (60) days, please return the product with name, address and original receipt. For more details, please select The Baby Einstein DVD Guarantee below.

If you need more information or would like to participate in our extended DVD Upgrade/Moneyback Guarantee, and you purchased your product between June 5, 2004 and September 4, 2009, please select The Baby Einstein DVD Upgrade/Moneyback Guarantee.

For The Baby Einstein Company’s stance on recent media coverage regarding our DVD Upgrade offer, visit www.babyeinstein.com/refund.